Policies & Procedures

At F3, we understand that unanticipated events occur in everyone's life. Unforeseen events such as car problems, traffic considerations, business meetings, sick children, and project deadlines, are just a few reasons why one might consider canceling a massage appointment.

In our commitment to provide a unique and outstanding wellness experience to all of our clients and out of consideration for our providers' time, we have adopted the following policies:

Appointment Information

A credit card is required to reserve all appointments. You will not be billed unless there is a cancellation or no show. Upon checkout, guests may choose their method of payment. To cancel a session and receive a refund, registrants must withdraw within 24 hours prior to the beginning of the session. Cancellations made less than 24 hours before the scheduled appointment time will be charged half price for all services booked. No shows, appointments canceled upon arrival, and appointments canceled within less than an hour of the scheduled appointment time will be charged in full for all services booked.

Punctuality

Please arrive for your onsite massage appointment 5 minutes prior to the scheduled starting time. This allows you the time for a relaxed and unhurried experience. If late arrival is inevitable, your service(s) will be shortened in order to keep on schedule. No full or partial refunds will be given.

Refund policy

We do not offer refunds on gift certificates

Sickness policy

F3 recognizes that both providers and clients are vulnerable to infections, and given that, we ask clients to cancel appointments when they are feeling unwell and we will do the same for you. If you have any of the following contagious illnesses the session will be rescheduled: Cancellation fees will be waved do to sickness if appointment is rescheduled.

Diarrhea, Vomiting, Fever, Sore Throat, Poison Ivy, Flu, Chicken Pox, Head Lice, Impetigo, Ringworm, Common Cold anything that is or could be contagious pleas reschedule your appointment.

Sexual misconduct

Sexual misconduct is forbidden. Client understands that any illicit or sexually aggressive remarks, advances or gestures will result in the immediate termination of the session and client will be liable for full payment of the scheduled appointment.

Respect for clients needs and boundaries

The client may choose to: leave on as much clothing as needed for comfort, refuse any massage methods, stop massage at any time and is free to leave; the therapy door is never locked.

The client will always be modestly draped. Only the area being massaged will be undraped. The clients will be kept informed of the area to be massaged.

Occasionally, an emotional response to massage occurs. If this happens, it is ok to express the feelings in our safe, nonjudgmental environment - or you may request privacy and end the session. You are in control.

Professional boundaries

Requests for sexual activity will not be tolerated, will be viewed as solicitation, and reported to the proper authorities if the therapist chooses, under the guidelines of the massage therapy policies and procedures. The client will not be rescheduled if this occurs.

The breast and genital area will not be massaged under any circumstances. Permission will be asked before working close to these areas; otherwise, a professional distance will be maintained. Also, low back, hip & gluteal area will be massaged only with permission and can be worked through the draping if requested.

Sexual interaction or discussion of any kind between the client and the massage therapist is NEVER appropriate. On rare occasions an involuntary sensual response to massage is natural and will subside on its own in a few moments.

We do not massage anyone under the age of 17 without signed intake form from parent/legal guardian. Parent must be present for first session and must be the one to schedule the appointment(s) after the first session. Parent/legal guardian must be present in the room for anyone under the age of 13.

We have the right to refuse service and therapist or client may end the session at anytime. If therapist ends session due to Sexual Misconduct full payment is due.

If the therapist feels at any point their safety is compromised, the session will be stopped immediately and authorities may be called and full payment is due.

Confidentiality and conversation

The discussion between the provider and the client is confidential. The client may or may not choose to talk during the session. We are happy to listen to your conversation and share our professional expertise. We prefer to not discuss topics of a political or private nature.

Existing and New Medical conditions

It is the responsibility of the client to keep the provider informed of any medical treatment or medications currently being taken, and to provide written permission from the physician, chiropractor, physical therapist, etc., that the service may be continued. The client must also keep the provider informed of any changes in health conditions, if you don’t tell us we won’t know.

These policies and procedures are subject to change at any time.